This policy exists to ensure that we comply with current data protection laws, follow good
practice, are protecting the rights of staff, customers and partners, and we are open about how
data is stored and processed.
COLLECTION AND USE
WildAMI is the exclusive owner of the information collected on this site. We will not sell, share,
or rent this information to others in ways different from what is disclosed in this statement.
We collect information from our users at several different points on our website.
WildAMI uses Google Analytics to track website usage, and this is done through the utilization
of cookies. Data collected via google analytics includes IP address, operating system version,
device type, system and performance information, browser type, information on which web
pages you visit, click on, how you arrived at the website (via referral or search query) and other
such log information. Usage of a cookie is in no way linked to any personally identifiable
information while on our site. Cookies can be deleted or disabled via your browser settings.
Each WildAMI expedition has a local partner organisation based in the country in which the
expedition takes place. The roles and responsibilities of those partners vary significantly from
country to country. Some have only minimal involvement in project preparation, setup, and
execution whereas others are involved in every single aspect of it. For example, they are
frequently required to book accommodation, arrange transfers, buy supplies (eg food) and
where appropriate hire local people as assist the expedition as cooks, guides and other
ancillary staff members, among other items. The only information passed over is that which is
required for the in-country partner to complete their contract.
LOG FILES
We use IP addresses to help analyze trends, administer the site, track user’s movement, and
gather broad demographic information for aggregate use. IP addresses are not linked to
personally identifiable information.
VARIOUS REGISTRATIONS
To receive certain updates or use certain features of this website, a user may have to first
register within My WildAMI. During registration, a user is required to give their contact
information (such as name and email address). This information is used to contact the user
about the services on our site for which they have expressed interest. It may be optional for a
user to provide demographic information (such as gender) and unique identifiers (such as
social security number). This type of data is encouraged so we can provide a more personalized
experience on our site.
FINANCIAL INFORMATION
WildAMI is PCI compliant. All online payments are handled externally via Paypal/Stripe. We do
not store card details or bank account details for potential clients, other contacts or the
majority of participants.
TRANSACTIONS
Our site uses an online form to requests data when they book expeditions or complete
donation transactions. We collect visitor’s contact information (email addresses) and financial
information (accounts or credit card numbers if needed). Contact information from the forms is
also used for sending information to them about their transaction. The customer’s contact
information is also used to get in touch with the customer in regards to our offerings and our
mission. This information is not shared or resold in any circumstance except under requirement
by law or judgment.
We only hold information for as long as it is still being used for the purpose for which it was
originally collected, unless there is a legal requirement that we retain that data for a longer
period of time. For example, we are legally required to keep details regarding financial
transactions for a period of up to six years, and we keep all data relating to the expedition
services that we provide for six years after the expedition so that we can adequately respond
to any civil or legal claims.
COMMENTS & QUESTIONS, REVIEWS AND BLOGS
Whenever you post content to the WildAMI site, such as Comments & Questions to an
expedition page or news article, a Review to a WildAMI Expedition you have participated on, or
a blog post you have made regarding one of your experiences on an expedition, this content
will become part of the website. In some instances, a WildAMI will need to moderate and/or
approve submitted content before it becomes posted for internet audiences to see.
SECURITY
This site has security measures in place to protect the loss, misuse, and alteration of the
information under our control. This includes a firewall and 24-hour monitoring of site activities
by our hosting service provider as well as 128-bit SSL encryption (where allowable by law) on
all transaction oriented operations between you and WildAMI via our transaction service
provider.
WildAMI has a data security policy that outlines all practices and precautions that must be
implemented by staff in order to keep data safe. This includes items such as password policies,
requirements for device encryption, procedures for securing data when on expeditions and
local security measures for offices.
CORRECTING/UPDATING PERSONAL INFORMATION
If a user’s personally identifiable information changes, or if a user no longer desires our service,
they may update their personal information within their Profile found in the WildAMI login
section of our website, or they may Contact Us at contact@wildami.org.
YOUR RIGHTS
Under the General Data Protection Regulation you have a number of legal rights with regards to
your data. The right to be informed, this document is intended to provide the basis of your right
to be informed, including details on how we collect, use and process all the information that we
collect, and the lawful basis under which we do so. The right of access and the right of portability,
you have the right to obtain and access all personal data that we store about you, and to obtain
and reuse data submitted to for your own purposes. All requests will be answered within a 30-day
period and be provided free of charge, apart from requests that are manifestly unfounded,
excessive or repetitive, which may infer a fee or allow us our right to refusal. You will retain the
right to appeal to the supervisory authority if that is the case. You have the right to correct any
inaccurate personal data that we hold about you. For the majority of data for participants, this can
be most frequently done through the WildAMI Portal but you can also request rectification by
contact contact@wildam.org. You have the right to have all data that we hold on you erased, if
there is not a legal requirement that we retain it. We are required to hold onto information
related to financial transactions for a period of six years, and are required to retain all information
for those that have participated in an expedition for six years. You can still exercise the right for
erasure if you attended an expedition within that period, unless you were involved in on-site
treatment of medical issues, or an incident. You have the right to object to our processing of your
data under certain specific circumstances. The only processing WildAMI undertakes with regards
to this right is direct marketing, and we will immediately cease direct marketing if you request that
we do so. You can do this by contacting contact@wildami.org. You have the right to withdraw
consent with regards to our use or processing of any of the data that we hold on you. However,
certain items are required as part of a booking with us and if you were to remove consent you
would be unable to join an expedition. Standard cancellation charges per our terms and conditions
would apply.
LODGING A COMPLAINT
If you have a complaint about how we handle, or have handled your data, please contact us at
contact@wildami.org